Shift Team Lead

2 weeks ago


Conroe, Texas, United States Baskin Robbins Full time
Job Title: Shift Leader

Job Summary:

We are seeking a highly motivated and experienced Shift Leader to join our team. As a Shift Leader, you will be responsible for leading a team of restaurant staff to deliver exceptional customer service and achieve operational excellence.

Key Responsibilities:

  • Lead a team of restaurant staff to achieve operational goals and deliver great guest service
  • Coach and develop team members to improve their skills and performance
  • Ensure brand standards are met throughout the shift, including food preparation and presentation
  • Communicate shift priorities, goals, and results to team members
  • Support the training of new team members
  • Manage inventory and cash handling during the shift
  • Provide great guest service and coach team members to do the same

Requirements:

  • Basic computer skills
  • Fluent in spoken and written English
  • Previous leadership experience in retail, restaurant, or hospitality
  • Ability to work well in a fast-paced team environment
  • On-time, demonstrates honesty and a positive attitude
  • Willingness to learn and adapt to change
  • Guest-focused
  • Ability to assist with training
  • Problem-solving and motivating others

Physical Demands/Working Conditions:

  • Standing on feet
  • Repetitive motion, including bending, stooping, and reaching
  • Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
  • Wearing a headset
  • Working in a small space

Education/Experience:

High school diploma or equivalent required. Previous leadership experience in retail, restaurant, or hospitality preferred.

Language: English


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