Epic System Trainer
2 days ago
The Credentialed Trainer supports training activities and programs in support of the Epic system for end-users. This role assists with designing, developing, delivering, and evaluating training content and communication for staff.
Key Responsibilities- Serve as a subject-matter expert with deep knowledge of the core Epic application, related non-Epic products/applications, and supported operational processes.
- Apply a consultative approach, engaging internal subject-matter experts in operations to understand current and anticipated operational needs. Identify implications, brainstorm solutions, and assess the best option among many.
- Participate in analyzing tickets, feedback, and requests to identify the need for modification in curriculum and delivery of training. Typically conduct initial scoping of requests that are more complex.
- Participate in upgrades by reviewing and understanding release notes that impact multiple areas within the supported applications and that require coordination across teams. Assist with communicating upgrade changes and/or other project-related content to users.
- Participate in presentations or updates to leadership. Engage in ongoing communications with multiple teams related to supported application and operational processes given broader scope and significant integration work. Employ strong communication skills to explain complex issues and influence others in reaching and implementing effective solutions.
- Develop or provide substantive input to training curriculum for online learning or in-person instruction. Regularly obtain feedback from super-users and their managers. May provide specialty training to user groups.
- Responsible for supporting all elements of training planning, design, development, and implementation for designated application(s). Assist with maintenance of training curriculum, training environment, and delivers ongoing education post go-live.
- Determine the appropriate level of training (time, delivery method) for each user role in designated application(s), in coordination with vendor recommendations. May assist with training other Epic Credentialed Trainers, conducting training for designated application(s). Participate in the development of training policies and requirements for designated application(s).
- High School Diploma / GED, Bachelor's Degree preferred
- Minimum 1 year of experience directly involved in Epic Application support and/or implementation, performing builds in the targeted applications(s)
- Experience with training associated with the implementation of new technology required
- Demonstrated ability to develop curriculum/instructional materials, and deliver education to adult learners in a healthcare setting
- At least 3 years' experience as a trainer and instructional designer for adult learners required, preferably with IT technology in a healthcare setting. May substitute 5 years-experience in a healthcare delivery management role, or as a healthcare IT analyst focused on electronic medical records implementation and support
- Training end-users directly or in providing substantive input training curriculum or materials
- Candidate must be from the New England region
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