Retail Sales Associate

2 weeks ago

New York, New York, United States Tin Building Full time
About the Role

The Tin Building is seeking a highly motivated and customer-focused Retail Sales Specialist to join our team. As a Retail Sales Specialist, you will be responsible for promoting and selling retail products and services to customers while delivering an exceptional guest experience.

Key Responsibilities
  • Greet and welcome guests as they explore the retail spaces, creating a positive and inviting atmosphere.
  • Actively interact with guests and recommend products and restaurants with checkout items.
  • Assist guests in selecting and recommending products that meet their needs and preferences.
  • Provide product information, features, and benefits to help customers make informed purchasing decisions.
  • Operate cash registers and process transactions accurately, following company policies and procedures.
  • Maintain a clean and organized sales floor, ensuring products are well-displayed and shelves are stocked.
  • Collaborate with team members to achieve sales targets and contribute to the overall success of the store.
  • Stay up to date on product knowledge, promotions, and sales events to provide accurate information to customers.
  • Handle guest inquiries, complaints, and returns professionally and effectively.
  • Participate in training programs to continuously improve product knowledge and customer service skills.
  • Upsell and cross-sell products to enhance the customer experience and maximize sales opportunities.
  • Work with the retail management team to implement merchandising and visual display guidelines.
  • Assist with inventory management, including restocking shelves and conducting periodic stock checks.
  • Follow all safety and security protocols to ensure a safe shopping environment for customers and staff.
Requirements
  • Minimum 1 year of experience as a Retail Salesperson and/or relevant equivalent experience in customer service.
  • Prior grocery, culinary, hospitality or specialty food experience preferred.
  • Exceptional guest service and interpersonal skills including verbal and written communication.
  • Ability to remain organized in a fast-paced, hands-on environment.
  • Basic math skills for processing transactions.
  • Availability to work a flexible schedule, including weekends, nights, and holidays, as required.
  • Ability to work both independently and in a team environment.
  • Professional demeanor and polished appearance.
  • Ability to work a flexible schedule including days, nights, weekends, and holidays.
  • Must be passionate, entrepreneurial, and dedicated to success.
  • Maintain a professional appearance by adhering to the organization's grooming and uniform standards.

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