Fitness Club Sales Manager

1 month ago


Hackettstown, New Jersey, United States Crunch Fitness - Morris PlainsStanhopeToms River Full time
Job Description

The Crunch Membership Sales Advisor will play a key role in delivering an exceptional member experience at Crunch Fitness - Morris Plains/Stanhope/Toms River. This individual will be responsible for ensuring that all members receive the highest level of customer service possible, while also promoting a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.

Key Responsibilities:
  • Administration/Organization: Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club, communicate and implement club policies and procedures to employees, and recruit and hire the highest possible caliber of staff.
  • Operations: Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members, serve as the lead customer service contact for members at the front desk, and demonstrate a working knowledge of all standard club operating procedures and policies.
  • Sales/Revenue Management: Support company programs and promotion to help generate new sales leads for optimum new membership growth, lead and train staff on all club level sales activities, and ensure that the staff has a high level of knowledge about the clubs promotions, programs, facilities, classes, and equipment.
  • Leadership: Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment, promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members, and support personnel related problems or difficulties by following club procedure and documentation.
Accountabilities:
  • Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth, oversee expense goals by managing payroll and general and administrative expenses, and ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.
  • Conduct frequent facility walkthroughs and maintain a key holder role.
Measurement Standards:
  • Successful management of all financial budgetary goals, net promoter scores, and social media feedback scores, as well as membership retention and adherence to all policies and procedures.


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