Retail Sales Associate

6 days ago

Fountain Valley, California, United States Floor & Decor Full time

Job Summary:

Floor and Decor is seeking a Retail Sales Associate to join our team. As a Retail Sales Associate, you will play a key role in providing excellent customer service and supporting customers in finding products to complete their projects.

Key Responsibilities:

  • Connect with customers, ask about their projects, and recommend our products.
  • Provide above and beyond customer service and exceed customer expectations.
  • Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable, and safe.
  • Work in cooperation with management and team members to achieve sales goals.
  • Process customers at checkout using the point of sale (POS) system.
  • Process customer refunds and exchanges according to established guidelines.
  • Follow established cash, check, and credit card acceptance procedures.
  • Create price tags and merchandise signs. Stock, tag, and display merchandise.
  • Act and work in a manner consistent with the company's core values.
  • Demonstrate and understand compliance of the company's safety processes.
  • Answer the telephone according to the company guidelines.
  • Be available to assist in other areas of the store as needed.
  • Work in a fast-paced environment with accuracy.

Requirements:

  • Must be 18 years or older.
  • Knowledge of basic math skills.
  • Customer service experience.
  • Ability to handle multiple tasks and work well under pressure.
  • Some positions may require completion of forklift certifications through FandD.
  • Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test.

Working Conditions:

While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements:

Ability to exert 30-60 pounds of force occasionally, and/or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Benefits and Rewards:

  • Bonus opportunities at every level.
  • Career advancement opportunities.
  • Relocation opportunities across the country.
  • 401k with discretionary company match.
  • Employee Stock Purchase Plan.
  • Referral Bonus Program.
  • Corporate Discount Programs.
  • Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).

Equal Employment Opportunity:

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy, gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.

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