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Executive Director of Third-Party Operations

2 months ago

Glendale California, United States Public Storage Full time
Job Summary

We are seeking a seasoned Executive Director of Third-Party Operations to lead our key growth platform at Public Storage. This leader will focus on enhancing client satisfaction, streamlining operations, and driving results.

Key Responsibilities
  • Customer Management: Deliver exceptional service by managing client relationships with tact and firmness, ensuring high levels of satisfaction and loyalty.
  • Change Management: Lead and implement effective change management strategies to improve processes and drive operational efficiency.
  • Process Optimization: Build, repair, and optimize processes to ensure seamless and efficient operations.
  • Internal Collaboration: Foster strong relationships with internal teams, leveraging resources to drive outcomes and support client needs.
  • Operational Oversight: Understand and manage the operational aspects of third-party client services, ensuring alignment with business goals.
  • Results Driven: Focus on achieving measurable results and operational excellence.
  • Leadership: Inspire and motivate team members by providing clear direction, setting high standards, and fostering a collaborative and inclusive team culture.
  • Performance Optimization: Set clear performance goals, monitor progress, and implement strategies to enhance individual and team productivity. Address performance issues promptly and constructively, promoting a high-performance culture.
  • Development: Invest in the professional growth of team members through continuous training, mentorship, and performance feedback. Identify and nurture potential leaders within the team, ensuring succession planning and career development opportunities.
  • Communication: Facilitate open and transparent communication within the team, ensuring that all members are informed, engaged, and aligned with company objectives and client requirements.
  • Third Party Operations Management: Oversee and manage all aspects of third-party operations, including the development and maintenance of relationships with external partners, ensuring compliance with service agreements, optimizing operational processes, and driving performance improvements to meet organizational goals.