Senior Application Support Specialist
4 weeks ago
Shulman Fleming & Partners is seeking a highly skilled Contract Senior Application Support Engineer to join our team. The ideal candidate will have a strong background in application support, with experience in providing L1/L2 support coverage, resolving user inquiries, and handling production incidents.
Key Responsibilities:
• Provide technical support for applications under Market Operations Support group
• Troubleshoot and resolve user queries from business users
• Pick up prod incidents, Tidal job failure tickets, and troubleshoot them
• Document and maintain support knowledge share on Confluence
• Work with various vendors to support different applications
• Run reports for business users by querying DB
Requirements:
• 10+ years of experience in application support
• Strong written and verbal communication skills
• Experience with SQL, ETL, Linux, Windows
• User access reviews, Audit reviews, IDM reviews
• Good to have prior application support experience with Murex, Smartloan, Loanet, or Broadridge
Education:
Bachelor's in computer science, Information systems, or similar field
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