Retail Customer Experience Associate

3 days ago


North Billerica, United States THE PAPER STORE Full time
Job DescriptionThe Retail Customer Experience Associate plays a critical role in delivering world-class customer service and creating a unique shopping experience for all customers. Key responsibilities include:


  • Deliver Exceptional Service: Utilize the G.U.E.S.T. service approach to greet and welcome every customer warmly and with enthusiasm.
  • Understand Customer Needs: Understand customer needs by asking open-ended questions and explain product features and benefits in relation to the customer's needs.
  • Build Sales: Suggest additional items to build onto sales by utilizing effective selling techniques.
  • Maintain Store Standards: Contribute to a positive work environment with respectful, ethical behavior and honest communication, demonstrating professionalism at all times.
  • Support Sales Efforts: Support all sales efforts and initiatives across all business channels in an effort to maximize company sales.
  • Process Transactions: Capture accurate and valid customer information at the POS and maintain awareness of all current promotions and process them correctly at the Point of Sale.
  • Participate in Training: Enthusiastically participate in training and development as required utilizing all training resources.
  • Prepare Product: Prepare incoming product for the sales floor by following instruction and guidance from supervisors.
  • Maintain Store Maintenance: Maintain store maintenance and cleanliness standards.
Requirements and Qualifications
  • Previous Experience: Previous experience in specialty retail is preferred but not required.
  • Flexible Schedule: Ability to work a flexible schedule to include nights, weekends, and holidays.
  • Teamwork: Possess an ability to work well in a team environment.
  • Technical Skills: Proficient in using Microsoft Office and POS Systems.
  • Physical Demands: Ability to stand for long periods of time and lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques.


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