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Customer Service Representative

2 months ago

Staunton, Virginia, United States The GIANT Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Process transactions accurately and efficiently, handling cash, credit card payments, and other forms of payment.
  • Maintain a clean and organized store environment, restocking shelves and facing merchandise as needed.
  • Assist with special projects and initiatives, such as visual merchandising and inventory management.
  • Work collaboratively with other team members to achieve sales goals and provide a positive shopping experience for customers.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment, with a focus on providing exceptional customer service.
  • Basic math skills and accuracy with handling cash and credit card transactions.
  • Ability to lift up to 50 pounds and stand for long periods of time.
Preferred Qualifications
  • Previous retail or customer service experience.
  • Basic computer skills and familiarity with point-of-sale systems.
  • Ability to work a variety of shifts, including mornings, afternoons, and weekends.
What We Offer
  • A competitive hourly wage and opportunities for advancement.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Opportunities for professional development and training.