Key Holder

We are seeking a highly motivated and experienced Key Holder to join our team at Roark Revival. As a Key Holder, you will be responsible for providing exceptional customer service, maximizing revenue, and ensuring the overall success of our retail store.

Key Responsibilities:

• Provide exceptional customer service and ensure a positive shopping experience for all customers.
• Maximize revenue by driving sales and business results through a premium guest experience, employee relations, and operations aligned with Roark Culture and Retail Operating Principles.
• Execute standard store product flow, restocking, overall back of house operations, supply needs, and daily store maintenance as directed by the Store Management.
• Uphold visual merchandising directives within the store and maintain visual standards and brand image on a daily basis.
• Oversee Cashwrap & POS procedures, reconcile tills, process returns, exchanges, gift cards, and discounts accurately.
• Open and Close the store following standard operating procedures for this process.
• Ability to engage with new customers and build immediate and lasting rapport, providing highest level of hospitality and customer service.
• Ability to independently problem solve and resolve customer issues while maintaining a calm composure, even in high stress situations.
• Ensure the retail floor is always clean and presentable, maintain store concepts & visual standards, and assist with back of house duties including receiving and placing product.

Requirements:

• Minimum of one year of experience in sales and merchandising (preferably retail goods) with closing and opening responsibilities.
• Preferred proficiency/knowledge in action sports, climbing, camping activities, and a passion for the outdoors.
• Computer skills to include operating POS sales (Shopify).
• Ability and willingness to work weekends, evenings, and holidays as needed.
• Self-motivated leader with strong entrepreneurial skills.
• Shows elevated communication skills and can tailor style to suit the audience.
• Innate guest centric mindset.
• Ability to engage with new customers and build immediate and lasting rapport.
• Strong interpersonal and communications skills both verbal and written, strong independent work ethic, excellent time management skills, organizational abilities.
• Creative and adaptable team player with a winning and positive attitude.

Compensation:

We are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, a customer focused culture, and competitive pay and benefits. Compensation will be commensurate with experience and will include:

• Competitive compensation package (hourly with benefits).
• Discounts on the latest Roark Revival products.
• The hourly rate range for this position is $19.00 to $21.00; the hourly rate is based on the experience that you bring to the position.