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Data Center Infrastructure Specialist

2 weeks ago


Des Moines, Iowa, United States Insight Global Full time

At Insight Global, we are seeking a highly skilled Data Center Technician to join our team. As a key member of our data center operations team, you will be responsible for ensuring the smooth operation of our IT infrastructure.

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Job Summary:

We are looking for a talented individual with experience in supporting IT equipment and related technology. The ideal candidate will have a strong background in data center operations and be able to work independently with minimal supervision.

Responsibilities:

  • Prepare, stage, set up, and perform startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, and standard protocols.
  • Perform post-execution quality checks and verify that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
  • Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues.
  • Decommission hardware for complex changes and/or systems with complex interactions (e.g., upgrading entire racks) following standard procedures.
  • Verify security compliance for decommissions.
  • Follow procedures to communicate, report, and escalate incidents to appropriate data center operations management units and Technician Leads.

Requirements:

  • 1-2+ years' experience supporting IT equipment or related technology.
  • Flexibility to work non-standard business hours that may include weekends and/or holidays.

Benefits:

Insight Global offers a comprehensive benefits package that includes medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.