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Hospitality Guest Services Supervisor

2 months ago

Westerly, Rhode Island, United States Weekapaug Inn Full time
Position Overview

Company: Weekapaug Inn

Role: Guest Relations Manager

About Us: The Weekapaug Inn is part of the prestigious Ocean House Management collection, which includes three luxurious properties. Our mission is to provide unparalleled guest experiences through exceptional service and attention to detail.

Key Responsibilities
  • Maintain a prominent presence at the Front Desk, serving as a knowledgeable guide for both resort and non-resort guests.
  • Create a welcoming atmosphere that ensures guests feel at ease and have their needs met according to high industry standards.
  • Interact effectively with staff across all levels in a dynamic environment, demonstrating flexibility and professionalism.
  • Exhibit expert communication skills, both written and verbal, to facilitate guest interactions and resolve issues promptly.
  • Oversee daily operations of the front office and valet services, ensuring efficient management and training of staff.
  • Conduct daily inspections of guest accommodations and engage with guests to enhance their experience.
  • Collaborate with conference services to ensure smooth execution of group events and functions.
  • Address guest concerns with urgency and report resolutions to management.
  • Ensure adherence to safety protocols and emergency procedures, acting as a point of contact during incidents.
  • Promote the company's commitment to service excellence and sustainability practices.
Qualifications
  • Minimum of 2 to 5 years of relevant experience in luxury hospitality.
  • Strong organizational skills with the ability to manage multiple tasks efficiently.
  • Proven leadership abilities, including staff training and performance management.
  • Excellent analytical skills for problem-solving and decision-making.
  • Fluency in English, both spoken and written, is essential.
  • Commitment to maintaining confidentiality and upholding company standards.

Additional Information: All information will be handled confidentially in accordance with EEO guidelines.