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Healthcare Support Specialist
2 months ago
Responsibilities of a Healthcare Support Specialist:
- Assists patients by delivering essential information, services, and support.
- Manages medical supplies inventory and conducts preventive maintenance to ensure medical equipment is functional.
- Confirms patient details by interviewing them, documenting medical history, and verifying the reason for their visit.
- Prepares patients for examinations by conducting preliminary physical assessments; measuring blood pressure, weight, and temperature; and summarizing patient history.
- Facilitates office procedures to optimize the physicians' time.
- Safeguards patient information and maintains confidentiality by managing medical records; performing diagnostic and procedural coding; and ensuring privacy.
- Guides patients by communicating physician's directives and addressing inquiries regarding procedures.
- Coordinates surgical appointments by liaising with surgical centers; confirming schedules with patients; and organizing charts and consent documentation.
- Ensures a safe and healthy workplace by adhering to established standards and regulations.
- Maintains supply readiness by tracking inventory, placing orders, and confirming deliveries.
- Ensures equipment functionality by following operating protocols, troubleshooting issues, maintaining supplies, performing preventive upkeep, and arranging repairs.
- Enhances professional knowledge by engaging in educational activities and reviewing relevant publications.
- Upholds the practice's reputation by adhering to professional standards, facility policies, and regulatory requirements.
- Contributes to the practice's success by embracing new challenges and seeking opportunities to enhance job performance.
This position is within a dynamic healthcare environment that prioritizes patient care and service excellence.
Qualifications and Skills:
- Inventory management
- Effective communication
- Infection prevention
- Creating a safe and efficient workspace
- Organizational skills
- Appointment scheduling
- Professional demeanor
- Patient-centered focus
- Confidentiality adherence
- Compassionate care
- Team collaboration
- Personable interaction
Education and Experience Requirements:
- Certified Clinical Medical Assistant (CCMA) credential
- Open to new graduates or experienced candidates
- Familiarity with Electronic Medical Records (EMR), preferably ECW, and medical terminology
- Prior experience in a specific medical specialty is advantageous
Pulse MD is dedicated to providing patient-centered primary care that elevates service standards.