Service Operations Manager

3 weeks ago


Conyers, Georgia, United States Pratt Industries Full time

Join our team at Pratt Industries as a Senior Customer Service Representative and be part of a dynamic and supportive environment that values customer satisfaction and employee growth.

About the Role

  • To serve as a single point of contact for customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • To work closely with sales teams to ensure seamless execution of customer orders, maintaining accurate records and reports along the way.
  • To communicate effectively with internal stakeholders to ensure timely resolution of customer issues.

Requirements

  • A high school diploma or equivalent required; 5 years of experience in a manufacturing environment preferred.
  • Superb communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Proficiency in MS Office applications, including Word and Excel.

Compensation and Benefits

We offer a competitive salary of $75,000 - $100,000 per annum, depending on experience, as well as a comprehensive benefits package that includes medical, dental, vision, life insurance, disability coverage, 401(k) matching, paid time off, and holidays.



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