Senior Enterprise Voice Systems Engineer

1 month ago


Dover, Delaware, United States Focused HR Solutions Full time

Job Title: Senior Enterprise Voice Systems Engineer - Hybrid Position

About the Company

Focused HR Solutions is a leading provider of staffing solutions, dedicated to connecting talented professionals with top organizations. As a result-driven company, we thrive in a fast-paced environment and are passionate about delivering exceptional results.

Salary

The estimated annual salary for this position is $145,000, based on national averages for senior enterprise voice systems engineers in the United States. This figure may vary depending on factors such as location, experience, and qualifications.

Job Description

We are seeking an experienced Senior Enterprise Voice Systems Engineer to join our team in Dover, DE. In this hybrid position, you will work closely with our clients to design, implement, and maintain complex enterprise voice systems using Cisco Call Manager (CUCM), Cisco Unity Voicemail, and other technologies.

Your primary responsibilities will include:

  • Performing Add/Move/Changes (MACDs) within CUCM to provide enterprise voice services for over 15,000 State of Delaware employees.
  • Troubleshooting and resolving complex enterprise VOIP issues on Cisco Platform.
  • Troubleshooting and resolving network/TCP-IP communications issues that affect enterprise voice.
  • Designing and implementing complex dial plans utilizing Cisco Call Center Express (UCCX).
  • Provisioning and decommissioning Cisco desk phones for customers.
  • Experienced with provisioning Cisco Jabber Soft Phones.
Required Skills and Qualifications

To be successful in this role, you must have:

  • A minimum of 5 years of experience in designing, implementing, and maintaining enterprise voice systems using Cisco technologies.
  • Proficiency in performing MACDs within CUCM, as well as troubleshooting and resolving complex VOIP issues on Cisco Platform.
  • Experience working with Cisco Unity Voicemail and Cisco Call Center Express (UCCX).
  • Strong understanding of network/TCP-IP communications and their impact on enterprise voice systems.
  • Cisco CCNA or CCNP certification is a plus.
  • Experience working within Service Now ticketing system is a plus.
Benefits

This is a hybrid position, offering the flexibility to work both remotely and on-site. You will have the opportunity to work with a dynamic team of professionals who share your passion for delivering exceptional results.

Other Information

Please note that by applying for this position, you consent to Focused HR Solutions processing your personal data for the purposes of recruitment and potential employment. You can withdraw your consent at any time.



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