Restaurant Operations Manager

2 days ago


Hialeah, Florida, United States Wingstop Full time
Job Overview

The Restaurant Operations Manager is responsible for leading restaurant operations, driving profitability, and ensuring exceptional guest experiences. This role requires a strong understanding of P&L management, restaurant profitability drivers, and excellent time management and prioritization skills.

Salary: $60,000 - $80,000 per year

Key Responsibilities:
  • Monitor cash flow, labor, and food costs, reporting to the District Manager weekly.
  • Manage cash flow, payouts, repair costs, and inventory purchases.
  • Ensure compliance with government regulations, employment laws, and company policies.
  • Optimize staff scheduling and manage labor efficiently.
  • Uphold Food and Health Safety protocols at all times.
  • Maintain operational and brand standards, including proper shift changes, opening, and closing procedures.
  • Fulfill duties of Assistant General Manager, Assistant Store Manager, and Hourly Shift Leader when necessary.
  • Ensure the restaurant consistently delivers quality products and maintains product presentation.
  • Achieve 95% or better accuracy in Quality Standards Inspections.
  • Address guest issues promptly and proactively manage the guest experience.
  • Develop strategies to engage guests and execute local marketing initiatives.
  • Provide training and ensure completion of food safety training for new team members.
  • Keep the staff up to date on all training procedures.
  • Offer coaching and feedback to raise team capabilities and improve restaurant performance.
  • Implement recognition and retention programs, including Employee Performance and Employee of the Quarter.

Requirements:
  • Previous restaurant management experience of 1-2 years.
  • Strong understanding of P&L management and restaurant profitability drivers.
  • Excellent time management and prioritization skills.
  • Flexibility to work evenings, weekends, and holidays for proper restaurant functioning.


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