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Operational Support Associate

3 weeks ago

Tucson, Arizona, United States CarMax Full time

Job Summary:

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We're seeking a highly organized and customer-centric Customer Operator to join our Service Department. This role involves providing exceptional customer service, scheduling appointments, and ensuring seamless service processes.

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Responsibilities:

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  • Respond promptly and professionally to customer inquiries via phone and in-person">
  • Assist Customer Advisors/Service Consultants with customers as needed">
  • Schedule service appointments and provide written messages to responsible parties in a timely manner">
  • Complete reminder calls for customers scheduled for an appointment and contact customers with repair requests to schedule appointments">
  • Audit sublet invoices to ensure they are processed and resolved according to CarMax guidelines">
  • Maintain or exceed customer satisfaction standards and consistently execute Retail Service Standardized Work">
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Requirements:

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  • Demonstrate exceptional communication and interpersonal skills">
  • Execute Retail Service Standardized Work and maintain or exceed customer satisfaction standards">
  • Read, interpret, and transcribe data to maintain proper records">
  • Possess intermediate computer skills, including spreadsheet knowledge">
  • Work effectively in a fast-paced environment and multitask with ease">
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About Us:

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CarMax is a leader in the used car retail industry, committed to delivering honest, transparent, and high-integrity experiences for our customers. We offer competitive compensation and benefits, along with opportunities for career growth and development. Estimated salary: $55,000 - $70,000 per year.