Financial Services Coordinator
4 days ago
**About Banc of California**
We are a bank holding company headquartered in Los Angeles, dedicated to providing banking and treasury management services to small, middle-market, and venture-backed businesses. Our commitment to supporting local communities through financial literacy and job training initiatives sets us apart.
Our success is driven by our team members who embody a culture of empowerment, progressive thinking, and entrepreneurial spirit. We foster an environment where everyone can reach their full potential and make a meaningful impact in the future of Banc of California.
We are committed to your growth and well-being with comprehensive benefits, career development programs, and diverse employee resource groups.
**Job Description**
The Senior Teller will be responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions. This position requires exceptional customer service skills and knowledge of products, fees, and Bank offerings to deepen customer relationships.
This senior-level position involves handling a full range of retail and commercial transactions, exercising good judgment, and guiding others when necessary. Performs all duties in accordance with Company policies and procedures, U.S. state and federal laws, and regulations.
**Key Responsibilities**
* Process transactions accurately and efficiently, including deposits, withdrawals, check cashing, ATM, and night drop.
* Identify opportunities to refer new products and services to customers based on their financial goals.
* Answer questions and resolve customer concerns regarding services provided by the Bank.
* Perform tasks such as reconciling GL debits and credits, participating in vault and ATM balancing, and reviewing daily reports assigned by Branch Management.
* Ensure adherence to bank policies, operational controls, and regulatory procedures to protect client and bank assets.
* Assist with processing and scanning of daily teller work, audit peer transactions, and contribute to the branch's overall goals.
* Help with training and onboarding of new team members and exhibit a professional attitude in interactions with customers and co-workers.
**Requirements**
* High School Diploma or equivalent required; Bachelors degree preferred.
* 3+ years of retail banking experience in a financial services industry.
* Excellent knowledge of bank deposits, lending products, credit products, and services to open accounts.
* Strong communication, problem-solving, and analytical skills.
* Ability to maintain confidentiality of sensitive information and adapt to changes in the work environment.
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