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Customer Service Representative
1 month ago
SP+ is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and assisting the maintenance team with keeping all common areas clean and tidy.
Key Responsibilities- Assist customers with making payments to automated revenue control equipment
- Help customers with parking services and facilitate the smooth flow of traffic through the facility
- Lead programs to improve client and customer satisfaction
- Assist in the management of day-to-day activities at the assigned location
- Monitor parkers in pay-in lanes
- Interact with customers in a friendly and professional manner
- Provide assistance to customers who have forgotten where they parked their vehicle
- Perform other necessary functions as assigned
- High school diploma or equivalent combination of experience and education
- Experience with automated parking access control hardware and software or a high aptitude for technology
- Ability to read, write, and interpret the English language
- Ability to effectively present information in one-on-one and small group situations
- Ability to apply common sense understanding to carry out detailed but standard written or oral instructions
Eligible employees will participate in various benefits plans, including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k, and paid time off.
SP+ is an equal opportunity employer committed to recruiting, hiring, training, and promoting without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other protected classes.
