Durable Medical Equipment Representative
7 days ago
Rotech Healthcare Inc. is a leading provider of medical products and services, dedicated to delivering exceptional customer care and empowering patients to manage their health and treatment at home. Our company operates across 45 states, serving patients with ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment.
Job Description:This is an exciting opportunity to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for performing various tasks related to patient intake, communication, and reimbursement processes. Your primary goal will be to ensure that patients receive timely and accurate information regarding their medical equipment and respiratory products.
Responsibilities:- Assist with updating respiratory grids to ensure accurate patient data
- Clear previous day's routes and verify paperwork for completeness
- Communicate with patients and referral sources via phone and email
- Complete Standard Operating Procedures (SOPs) and document tracking logs
- Ensure compliance with JCAHO and company standards for quality and safety
- Coordinate patient information and process paperwork for billing purposes
- Maintain referral logs and monitor office supplies
- Prepare deposits for locations on a weekly basis and prepare invoices for next-day routes
- Process paperwork, confirm tickets, input new patient set-ups, and assemble charts
- Provide technical assistance to customers and resolve issues with outside agencies
- High school diploma or equivalent required
- Experience with medical equipment and billing practices preferred
- Ability to multitask, work independently, and maintain confidentiality
- Excellent communication and problem-solving skills
- Competitive salary range: $45,000 - $60,000 per year
- Overtime pay for non-exempt hourly positions
- Commission-based compensation for Account Executives
- Fixed and variable car reimbursement for Area Managers and Account Executives
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement
- Telephone reimbursement
- EAP (Employee Assistance Program)
- 401(k) plan
- Medical, prescription, dental, and vision benefits
- HSA (Health Savings Account) and FSA/Dependent Care FSA
- Life insurance, disability, accidental death, identity protection, and legal services
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Adel, United States Rotech Inc Full timeAbout Rotech Healthcare Inc.Rotech Healthcare Inc. is a national leader in providing high-quality medical products and services to patients across the United States. Our company is dedicated to delivering exceptional customer care and empowering patients to manage their health and treatment at home.Job SummaryWe are seeking a skilled Customer Service...
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