Front Desk Representative
2 weeks ago
As a Front Desk Agent at Microtel Gambrills, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless stay. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operations.
Key Responsibilities:- Provide warm and welcoming service to all guests, ensuring a positive experience from check-in to check-out.
- Register guests, handle room assignments, and ensure accurate billing and payment processing.
- Manage reservations, including modifications and cancellations, while maintaining a high level of accuracy and attention to detail.
- Operate the hotel switchboard, handling incoming and outgoing calls, and ensuring efficient communication with guests and staff.
- Handle guest inquiries, provide information on hotel services, facilities, and local attractions, and resolve any issues or concerns in a professional and courteous manner.
- Work collaboratively with the front desk team to ensure seamless operations, maintain a clean and organized workspace, and adhere to Aimbridge Hospitality standards.
- Participate in emergency procedures, including fire drills and evacuations, and ensure the safety and security of guests and staff.
- High school diploma or equivalent required; college coursework in a related field is a plus.
- Previous experience in a hotel or related field is preferred, but not required.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
- Ability to multitask, prioritize tasks, and maintain a high level of accuracy and attention to detail.
- Basic knowledge of Microsoft Office and hotel operations software.
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
- Competitive hourly rate.
- Medical, dental, and vision coverage.
- Short-term and long-term disability income.
- Term life and AD&D insurance.
- Paid time off.
- Employee assistance program.
- 401(k) retirement plan.
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Front Desk Representative
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Front Desk Sales Representative
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