Front Desk Representative

2 weeks ago


Gambrills, Maryland, United States Microtel Gambrills Full time
Job Summary:

As a Front Desk Agent at Microtel Gambrills, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless stay. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operations.

Key Responsibilities:
  • Provide warm and welcoming service to all guests, ensuring a positive experience from check-in to check-out.
  • Register guests, handle room assignments, and ensure accurate billing and payment processing.
  • Manage reservations, including modifications and cancellations, while maintaining a high level of accuracy and attention to detail.
  • Operate the hotel switchboard, handling incoming and outgoing calls, and ensuring efficient communication with guests and staff.
  • Handle guest inquiries, provide information on hotel services, facilities, and local attractions, and resolve any issues or concerns in a professional and courteous manner.
  • Work collaboratively with the front desk team to ensure seamless operations, maintain a clean and organized workspace, and adhere to Aimbridge Hospitality standards.
  • Participate in emergency procedures, including fire drills and evacuations, and ensure the safety and security of guests and staff.
Requirements:
  • High school diploma or equivalent required; college coursework in a related field is a plus.
  • Previous experience in a hotel or related field is preferred, but not required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
  • Ability to multitask, prioritize tasks, and maintain a high level of accuracy and attention to detail.
  • Basic knowledge of Microsoft Office and hotel operations software.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
Benefits:
  • Competitive hourly rate.
  • Medical, dental, and vision coverage.
  • Short-term and long-term disability income.
  • Term life and AD&D insurance.
  • Paid time off.
  • Employee assistance program.
  • 401(k) retirement plan.


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