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Propane Service Technician

2 months ago

Ayer, Massachusetts, United States Haffner's Full time
Job Summary

We are seeking a highly skilled Propane Service Technician to join our team at Haffner's, a leading wholesale fuel distributor in New England. As a Propane Service Technician, you will be responsible for the installation, maintenance, and repair of residential and commercial heating systems, as well as related tanks and piping.

Key Responsibilities
  • Install, maintain, and repair tanks, piping, heating equipment, and appliances at commercial and residential customer sites.
  • Communicate effectively with dispatchers to maintain a schedule and ensure timely communication with customers.
  • Follow a standardized format for customer repair visits, documenting all installed equipment and taking necessary test measurements.
  • Diagnose electrical and mechanical service issues and explain them to customers in a clear and concise manner.
  • Understand and articulate company pricing and services to customers.
  • Repair systems by obtaining replacement parts, calibrating systems to manufacturer's recommendations, and thoroughly testing components for functionality.
  • Identify and report potential opportunities for additional business, such as newer systems, service contracts, and additional services.
  • Complete visits by obtaining customer signatures and correct customer information.
  • Notify dispatchers of any issues that require repair or compromise delivery or service.
  • Maintain proper stock, parts, tools, and safety equipment in the vehicle.
  • Maintain company vehicle, including frequent interior and exterior cleaning, refueling, and submitting completed monthly vehicle inspection forms.
  • Participate in company-provided training opportunities on latest industry technologies.
  • Execute other tasks assigned by the Propane Service Manager.
Requirements
  • A minimum of three years of experience in propane service (waived for trainees).
  • Some or all appropriate licensing, including NH Gas Fitter License, preferably with Service Technician endorsement; NH Master Plumber License; MA LP Installer; MA Master Plumber License; ME Propane and Natural Gas Technician (all waived for trainees, who instead must obtain proper trainee credentials).
  • Clean MA/NH/ME driving record.
  • Understanding of blueprints, plans, and manuals.
  • Ability to pass company-provided drug test, alcohol test, and physical.
  • Availability to work a flexible schedule, including weekends, overtime, and on-call shifts.
Job Environment

While performing the duties of this job, the employee is regularly required to stand and walk. The employee must be able to bend or kneel to view underside of tanks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits
  • Employee Discount on gasoline, and residential propane and oil
  • Medical, Dental, and Vision Insurance
  • 401K Retirement Plan with Company Match
  • Paid Time Off
  • Company Paid Life Insurance and Optional Life Insurance
  • Short-Term and Long-Term Disability
  • Critical Illness and/or Accident Insurance