Shift Leader

5 days ago

Borger, Texas, United States Alvarado Restaurant Nation Full time
Shift Leader Job Description

Position Overview

The Shift Leader is a key role in ensuring the smooth operation of our restaurant. As a leader, you will be responsible for overseeing daily activities, resolving conflicts, and coaching team members to deliver exceptional service.

Key Responsibilities

  • Ensure safety and quality standards are consistently met.
  • Verify that team members are adhering to handwashing and food safety protocols.
  • Complete regular food safety checklists and maintain accurate records.
  • Coach team members through conflicts and serve as a positive role model.
  • Hold team members accountable for their tasks and responsibilities.
  • Conduct regular zone walks to ensure tasks are being completed efficiently.
  • Review deployment charts and ensure team members are in the correct positions.
  • Execute back-of-house shift change procedures and maintain a clean and organized environment.
  • Complete assessments of each zone and identify areas for improvement.
  • Plan and assign breaks for team members to ensure optimal productivity.
  • Post daily goals and utilize the SWS form to track progress.

Required Skills and Qualifications

  • Strong leadership skills to coach and guide team members.
  • Ability to resolve conflicts and maintain a positive work environment.
  • Hold team members accountable and ensure tasks are completed efficiently.
  • Knowledge of safety and quality standards in the food industry.
  • Ability to complete food safety checklists and verify adherence to standards.
  • Strong organizational skills to execute shift changes and zone assessments.

Physical Demands

  • Ability to withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more.
  • Move throughout the restaurant for extended periods (up to 10-12 hours per day).
  • Move 50 lbs. for distances of up to 10 feet.
  • Balance and move up to 25 lbs. for distances of up to 50 feet.
  • Understand and respond to team members' and guests' requests in a loud environment.
  • Stand, walk, sit, use hands and fingers to handle or feel objects, tools, or controls.
  • Reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl.
  • Talk or hear; taste or smell.
  • Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Equal Opportunity Employer

Alvarado Restaurant Nation is an Equal Opportunity Employer and does not discriminate based on gender identity or sexual orientation.

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