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Clinical Care Transition Specialist
1 month ago
The Clinical Transition Specialist is a seasoned sales professional who utilizes sales techniques to promote Option Care products and services to discharging patients. They educate patients, their families, and facility staff about the services and products provided by Option Care, ensuring proper placement of patients within the Home Health Care setting.
Clinical Transition Specialists collaborate with internal and external partners to ensure quality of service and implementation of an effective treatment plan. They proactively build strong relationships with referral sources and partner with Account Managers to grow referral rates and achieve sales goals.
Job Responsibilities:- Proactively maintains and grows relationships with referral sources to increase sales and patient starts.
- Serves as key point of contact and representative of Option Care to provide education, assistance, and service to referral sources.
- Interacts with area service providers on a daily basis to sell Option Care services that could assist in the care for discharging patients.
- Conducts assessment of patients selected by the hospital to ensure patient is a viable candidate for alternative site care.
- Uses sales techniques to educate patients, their families, and the facility staff about the services and products provided by Option Care.
- Provides hands-on, in-person education to patients and their caregivers with the goal of timely discharge and therapy independence.
- Effectively communicates with agency staff, medical team, patients, and family throughout the discharge process to implement an effective treatment plan.
- Responsible for collecting, reviewing, and completing pre-admission information and securing related signoff.
- Partners with Account Manager and Regional Sales Director to create and execute area business and growth plan.
- Communicates frequently with Account Manager to discuss opportunities, assess progress, and provide feedback related to promoting the services of Option Care.
- Partners with Account Manager and marketing staff to deliver educational and promotional programs to patient/caregiver and referral sources.
- Reviews the patient's medical record to obtain both pertinent medical history and primary/secondary insurance payor information and communicates this to patient registration department.
- Proactively initiates care transition coordination with referral sources and internal partners to ensure seamless patient transitions to home or ATS.
- Participates with any data collection required for therapy start and patient tracking process. This may include facilitating the transfer of orders via phone, fax, and e-prescribing.
- Maintains confidentiality of patient and proprietary information and observes legal guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.
- Provides oversight and input to the providers regarding the patient and proper assessment and treatment process and transition to home care.
- Serves as a point of contact, coordination, and communication with other providers.
- Makes arrangements for any special medical supplies or appliances to be available.
No supervisory responsibilities.
BASIC EDUCATION AND EXPERIENCE REQUIREMENTS:Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice and at least 2 years of experience in the healthcare industry.
BASIC QUALIFICATIONS:- Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors.
- Experience applying knowledge of standard practices for all services offered as well as current relevant and applicable standards (i.e. ACHC, URAC standards).
- Experience providing customer service to internal and external customers, including meeting quality standards of services, and evaluation of customer satisfaction.
Able to competently use internet, email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
Travel Requirements:Travels to and from partnerships facilities, community hospitals, and medical practice offices to sell Option Care Services, process referrals, and provide live education and training support to patient/caregiver and referral sources.
