Customer Service Associate

1 week ago


Lacey, Washington, United States The Wave Wash Full time

**About The Wave Car Wash, Inc.**

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We are a professional team dedicated to providing exceptional car wash experiences to the residents of Western Washington. With six locations and new ones on the horizon, we have room for talented individuals like you to grow their careers here.

**Job Summary**

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We are seeking superstar customer service representatives to help us continue our mission of making people feel great – every guest leaves a raving fan

This role is ideal for those who enjoy working in fast-paced environments, building relationships with the community, and contributing to a dynamic team.

**Key Responsibilities**

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  • Provide exceptional customer service by processing wash requests, prepping vehicles, and creating memorable experiences for our guests.
  • Sales: Build knowledge of our products/services and recommend what best meets customers' needs.
  • Cleaning: Maintain the location's appearance and cleanliness (building, tunnel, landscaping, etc.).
  • Safety: Ensure a safe environment for all team members and customers.
  • Teamwork: Collaborate with an amazing team, rotating positions throughout the day, and following Wave procedures & policies, including appearance expectations.

**Requirements**

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  • Open availability (including weekends)
  • An outgoing, positive personality
  • Attention to detail
  • Effective listening & communication skills
  • Consistent and punctual attendance
  • A team-player attitude
  • Eagerness to serve
  • Growth mindset
  • Pride in yourself and your work
  • Problem-solving and conflict resolution skills
  • Integrity & dedication

**Benefits**

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  • Competitive hourly pay starting at $17.00/hour + tips & bonuses
  • Paid time off starting day one (1 hour for every 40 hours worked)
  • Supplemental insurance options
  • $30 gym reimbursement monthly (8 sessions minimum)
  • Opportunity for performance-based pay increases
  • Growth opportunities
  • Flexible scheduling
  • Free car washes weekly
  • Company events

**Why Work with Us?**

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We offer a supportive work environment, opportunities for growth, and a chance to be part of a dynamic team that makes a difference in the community.

Estimated Salary: $35,000 - $45,000 per year based on 40 hours/week and $17/hour + tips & bonuses.



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