Lead Carpet Cleaning Specialist

2 weeks ago

Tampa, Florida, United States Peace of Mind Facility Services, Inc. Full time
Lead Carpet Cleaning Technician

Peace of Mind Facility Services, Inc. is a commercial cleaning company that has been serving the Greater Tampa Bay area since 1989. Our company prides itself on excellence and dependability while providing exceptional janitorial and facility maintenance services. We have a professional business with a family atmosphere where we strive to make all our team members feel part of our family. Our staff includes approximately 80 team members working at churches, schools, medical offices/clinics, and office buildings.

Job Summary:

We are seeking a motivated and experienced Lead Carpet Cleaning Technician to join our dynamic team. The ideal candidate will have a strong background in carpet cleaning, residential and commercial, exceptional customer service skills, and the ability to lead a team of technicians. The role includes a competitive base salary and a lucrative upselling commission plan for additional services and products.

Key Responsibilities:
  • Lead and Manage Team:
    • Supervise, train, and mentor a team of carpet cleaning technicians.
    • Coordinate daily work schedules and ensure timely job completion.
    • Maintain high standards of performance and customer satisfaction.
  • Carpet Cleaning:
    • Perform professional carpet cleaning services using industry-standard techniques and equipment.
    • Inspect carpets before and after cleaning to ensure the highest quality standards are met.
    • Address customer concerns and provide expert advice on carpet care and maintenance.
  • Customer Service:
    • Communicate effectively with customers to understand their needs and provide appropriate solutions.
    • Present and explain additional services and products to customers, highlighting the benefits.
    • Ensure a positive customer experience by delivering exceptional service and follow-up.
  • Upselling and Commission:
    • Identify opportunities to upsell additional services such as upholstery cleaning, stain protection, and deodorizing treatments.
    • Promote and sell maintenance packages and carpet care products.
    • Earn commissions based on the successful upselling of services and products.
  • Equipment and Maintenance:
    • Operate and maintain carpet cleaning equipment in good working condition.
    • Perform routine checks and minor repairs on equipment as needed.
    • Maintain a clean and organized work vehicle and inventory of supplies.
  • Administration:
    • Complete job reports, customer invoices, and payment processing accurately.
    • Assist with inventory management and ordering of supplies.
    • Provide feedback to management on service improvement and customer trends.
Qualifications:
  • Experience:
    • Minimum of 3 years of experience in professional carpet cleaning.
    • Previous supervisory or team leadership experience preferred.
  • Skills:
    • Strong knowledge of carpet cleaning techniques, equipment, and products.
    • Excellent communication and interpersonal skills.
    • Proven ability to upsell services and achieve sales targets.
    • Strong problem-solving skills and attention to detail.
  • Other Requirements:
    • Valid driver's license with a clean driving record.
    • Ability to lift heavy equipment and perform physical tasks.
    • Availability to work flexible hours, including evenings and weekends as needed.
Benefits:
  • Competitive base salary
  • Attractive upselling commission plan
  • Ongoing training and professional development opportunities

We also have open positions at multiple locations with varying schedules throughout Tampa and the surrounding cities. Please visit our website to learn more about us.

Must be able to pass a National background check.

Pay rate: Base Pay + Upsell Commission (Hourly)

Paydays are twice a month on the 3rd and 17th of each month. If the 3rd or 17th falls on a weekend or holiday, then payday will be the next business day after.

Job Type: Part-time / Full time

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