Citrix Systems Administrator

3 weeks ago

Jackson, Mississippi, United States Entergy Full time
Job Title: Citrix Engineer

Job Summary:

The Citrix Engineer will play a critical role in supporting the Citrix Administrator in providing management, oversight, and maintenance of the Citrix environment, which is essential to the successful operations across Entergy. This support role is crucial to the success of our employees and contract partners who rely on the environment to perform their work.

Key Responsibilities:

  • Perform daily responsibilities to support the Citrix environment.
  • Responsible for routine patch management and system maintenance.
  • Assist in the design and implementation of future-state virtual end-user computing environments.
  • Responsible to maintain critical business operations of Citrix 24/7/365, which may require after-hours, additional hours, etc., to support this critical environment.
  • Responsible for Citrix policies and procedures, best practices, and correlated documentation.
  • Responsible to support required system reporting (audit, performance, etc.).

Requirements:

  • BS/BA degree strongly preferred in Management Information Systems, Computer Science, or other technical area of study.
  • 2+ years of experience managing a Citrix environment required.
  • In-depth experience in the installation, configuration, and maintenance of the Citrix Infrastructure.
  • Experience with Citrix Virtual Apps and Desktops, Storefront Server, Citrix User Profile Manager, Citrix Director, Citrix Studio, Citrix Machine Creation Services.
  • Specific and direct experience with at least one ticketing system (Service Now, Remedy, HEAT, etc.).
  • Familiarity with business operations and best-in-class technology landscape.

Preferred Qualifications:

  • Relevant Citrix certifications (Citrix CCA, CCP, CCE).
  • Strong communication skills, including the ability to create and articulate technical concepts.
  • Ability to troubleshoot, with cross-functional teams, issues impacting Citrix users.
  • Ability to work effectively with teams and resources in a multi-location, cross-functional, network/matrix environment.
  • Ability to leverage continuous improvement practices to provide sustainable value to internal/external customers.

Working Conditions:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.

Exempt employees may not be paid overtime associated with such duties.

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