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Pet Salon Management Professional

2 months ago

Hackensack, New Jersey, United States Petco Full time

About Petco

Petco is a leading health and wellness company dedicated to improving the lives of pets, pet parents, and our partners. We operate over 1,500 pet care centers in the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers.

Job Summary

We are seeking a highly skilled and experienced Pet Grooming Salon Manager to lead and manage our grooming salon operations. As a key member of our team, you will be responsible for ensuring exceptional grooming services for our beloved pets, promoting a positive work environment, and driving salon performance.

Responsibilities

  • Oversee day-to-day operations of the grooming salon, ensuring smooth and efficient workflows.
  • Coordinate grooming appointments, manage scheduling, and optimize grooming capacity.
  • Ensure compliance with company policies, procedures, and safety guidelines.
  • Monitor and manage salon inventory, including grooming supplies.
  • Recruit, hire, train, and supervise a team of groomers and support staff.
  • Provide ongoing coaching, feedback, and performance evaluations to salon team members.
  • Foster a positive and collaborative work environment that encourages teamwork and professional growth.
  • Conduct regular training sessions to enhance grooming skills and stay up to date with industry trends.
  • Provide exceptional customer service by addressing client inquiries, concerns, and requests.
  • Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
  • Proactively resolve any customer issues or complaints related to grooming services.
  • Utilize customer feedback to improve salon operations and enhance the overall customer experience.
  • Ensure grooming services adhere to Petco's quality and safety standards.
  • Perform quality checks to maintain grooming excellence and consistency.
  • Stay updated on industry grooming techniques, trends, and best practices.
  • Maintain cleanliness and organization of the salon, ensuring a safe and comfortable environment for pets and staff.
  • Monitor salon performance metrics, including revenue, grooming appointments, and customer satisfaction.
  • Analyze data and generate reports to identify areas of improvement and develop action plans.
  • Collaborate with the store management team to meet sales targets and salon objectives.
  • Implement strategies to drive salon growth, increase customer base, and enhance profitability.

Requirements

  • Previous experience in pet grooming, salon management, or a related field.
  • Proven leadership skills with the ability to motivate and develop a team.
  • Excellent customer service and interpersonal skills.
  • Strong organizational and time management abilities.
  • Knowledge of grooming techniques, breed standards, and pet care products.
  • Ability to handle and groom pets of all sizes and temperaments.
  • Proficiency in computer systems and salon management software.
  • Flexibility to work evenings, weekends, and holidays as required.