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Night Auditor

2 months ago

Grapevine, Texas, United States Hampton Inn Grapevine Full time

Job Summary:

The Front Desk role at Hampton Inn Grapevine is responsible for providing exceptional customer service to all guests. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Welcome and check-in guests, ensuring a smooth and efficient process
  • Handle guest inquiries and provide accurate information about the hotel and local area
  • Manage and process reservations, including cancellations and modifications
  • Assist with guest check-outs and ensure accuracy in billing
  • Address and resolve guest concerns and complaints in a courteous and professional manner
  • Maintain a clean and organized front desk area
  • Collaborate with other departments to ensure guest satisfaction

Requirements:

  • Prior experience in front desk or customer service role preferred
  • Excellent communication and interpersonal skills
  • Proficient in using computer systems and software, including hotel reservation systems
  • Ability to handle multiple tasks and prioritize effectively
  • Strong problem-solving and decision-making abilities
  • Flexibility to work various shifts, including weekends and holidays

Benefits:

  • Competitive compensation of $16 per hour
  • Opportunity for growth and advancement within the company
  • Medical, dental, and vision insurance
  • 401(k) retirement plan
  • Paid vacation and sick leave

About the Company:

Hampton Inn Grapevine is a reputable hotel located in Grapevine, Texas. We pride ourselves on delivering exceptional hospitality and providing a comfortable stay for our guests. With a great team and a commitment to excellence, we strive to create a positive and welcoming atmosphere for both guests and employees.