Customer Service Specialist
2 weeks ago
At Whole Foods Market, we are working to nourish people and the planet. As a key member of our store operations team, you will play a vital role in ensuring the seamless execution of customer service and e-commerce programs.
In this role, you will support the Team Leader in leading and executing store operations, focusing on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the team's performance in these areas.
Key Responsibilities:- Customer Experience: Deliver outstanding customer service, holding all team members accountable for exceptional customer experiences.
- Scheduling and Task Management: Establish clear expectations for balancing in-store customer service and completing online orders, monitoring schedules to maintain customer needs and labor budget.
- Inventory and Supplies Management: Manage non-inventory supplies, expense control, and regulatory compliance.
- Team Development: Support Team Leaders in leading and developing team members, participating in hiring activities, and coaching team members in a positive and constructive manner.
Requirements:
- Bachelor's degree in business administration or related field.
- Minimum 18 months retail experience, including 6+ months of supervisory experience.
- Demonstrated understanding of labor utilization and task management, with strong analysis skills to root cause underperformance.
- Excellent interpersonal, motivational, team building, and customer relationship skills.
About Us
At Whole Foods Market, we provide a fair and equal employment opportunity for all team members and candidates, regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.
We offer competitive salaries, ranging from $19.05 to $33.20 hourly, commensurate with experience. Our comprehensive benefits package includes health insurance, retirement plan benefits, store discounts, paid time off, and access to other benefit programs. Please note that eligibility for these benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire.
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