Customer Service Associate

3 weeks ago


Waterloo, Illinois, United States 1st National Bank Of Waterloo Full time
About the Role

This position requires a detail-oriented individual who can maintain accuracy in financial transactions. The ideal candidate will have excellent communication skills, be able to work well under pressure, and demonstrate a commitment to providing exceptional customer service.

Primary Responsibilities:

  1. Deliver outstanding customer service by responding promptly to customer inquiries and resolving issues efficiently.
  2. Process cash transactions accurately, including verifying cash drawers and balances.
  3. Manage vault procedures and ATM maintenance to ensure seamless operations.
  4. Report any discrepancies to the Center Manager in a timely manner.

Education/Experience Requirements:

  • A high school diploma or equivalent is mandatory.
  • Cash handling and customer service experience is preferred, with a minimum of 6 months.
  • Excellent communication skills are necessary for success in this role.

Estimated Salary: $42,000 - $62,000 per year



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