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Healthcare Service Liaison
1 month ago
We are seeking a motivated and detail-oriented Customer Experience Specialist with a strong focus on healthcare services. The estimated salary for this role is $50,000 - $65,000 per year. Based in the Adult Foster Care (AFC) community, our team utilizes cutting-edge computer technology to advance healthcare in a homecare setting.
Key Responsibilities:- Provide exceptional customer service and eligibility assessments to prospective new clients, healthcare providers, and other stakeholders via phone and email interactions.
- Assist with scheduling appointments and managing clients' inquiries efficiently.
- Utilize CRM software (HubSpot experience preferred) to maintain accurate records and follow up on customer interactions.
- Analyze customer feedback and collaborate with the team to enhance the overall customer experience.
- Create and maintain documentation and reports using Microsoft Excel and Word.
- Experience in a customer service role, preferably within healthcare services.
- Bilingual, fluent Spanish and English is a plus.
- Strong phone communication skills and a professional demeanor.
- Proficient in Microsoft Excel, Word, Outlook, and CRM systems (HubSpot preferred).
