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Delivery Professional

2 months ago

Houston, Texas, United States Total Wine & More Full time
About the Role

We are seeking a highly skilled and customer-focused Delivery Driver/Merchandiser to join our team at Total Wine & More. As a key member of our customer service experience, you will play a vital role in delivering exceptional service to our customers.

Key Responsibilities
  • Deliver customer purchases in a fast, safe, and professional manner, building relationships and maintaining Total Wine & More's brand beyond the store.
  • Select and package online orders, process freight, stock shelves, and maintain floor merchandise and inventory standards to ensure the store is organized and clean.
  • Provide customer service by greeting and establishing a relationship with customers when delivering our products.
  • Follow all traffic and safety laws and operate the vehicle in a safe manner, able to drive during all inclement weather conditions.
  • Maintain road safety and cleanliness standards in the TWM vehicle, complying with all company policies and guidelines.
  • Verify ID at time of delivery to prevent alcohol sales to minors and refuse delivery to minors and intoxicated customers.
  • Load, tag, and deliver merchandise to customers ordering online, resolving delivery inventory discrepancies.
  • Maintain all vehicle check forms, including the sign in/out form, the vehicle damage check, and pre-inspection forms.
  • Select and package products ordered online, and support in-store pick up, curbside pickup, and delivery.
  • Complete the freight process, ensuring the sorting area is safe and organized, including unloading truck trailers, loading carts, and distributing to correct locations.
  • Maintain aisles by following established sorting and stocking guidelines.
  • Open and stack cases and merchandise, break down boxes, and bale cardboard.
  • Ensure signage is correctly placed, build displays and end caps, and clean and maintain merchandise.
  • Become familiar with and share Total Wine & More's product portfolio.
Requirements
  • 21 years of age or older.
  • Have and maintain a clean motor vehicle record (MVR), including 5 years without any major traffic violations and 3 years without a minor traffic violation.
  • Work a flexible schedule as business requires, which may also depend on your preference for part-time or full-time hours.
  • Experience using technology applicable to the position and access information necessary to complete daily responsibilities.
  • 1-year delivery, retail sales associate, merchandiser, or inventory specialist experience preferred, to include greeting customers and managing inventory.
  • Strong interpersonal skills with a positive and engaging attitude.
  • Value collaboration and acting as a team player.
  • Desire to develop knowledge of product and services.
Physical Requirements
  • Walk, climb ladders, bend down repeatedly, and be on feet for 8-10 hours a day.
  • Lift and carry 50lbs and take 100lb dollies up-stairs.
What We Offer

We offer a comprehensive benefits package, including:

  • Paid Time Off (PTO).
  • Generous store discounts.
  • Health care plans (medical, prescription, dental, vision).
  • 401(k), HSA, FSA, Pre-tax commuter benefits.
  • Disability and life insurance coverage.
  • Paid parental leave.
  • Pet insurance.
  • Critical illness and accident insurance.
  • Discounted home and auto insurance.
  • College tuition assistance.
  • Career development, industry knowledge, and wine, spirits, and beer education.
  • Consumer classes.

We are committed to providing a positive and inclusive work environment, and we welcome applications from diverse candidates. Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.