Senior IT Infrastructure Specialist
7 days ago
Duquesne Light Company, a leader in providing electric energy, seeks an experienced Senior IT Infrastructure Specialist to support infrastructure technologies such as Windows servers, storage, cloud technologies, and SCADA with a main focus on SharePoint and M365 Products.
Key Responsibilities:
- Provide technical support to resolve production system issues with Microsoft 365, Windows Server, and VMware systems.
- Support for Infrastructure tools such as SharePoint, M365 E5, Group Policy, PowerShell, IIS, Windows Server hosted in Azure or VMware.
- Installation, configuration and maintenance of SharePoint Online & SharePoint servers, application, and backups.
- Perform SharePoint site and account management activities including creation, role assignments and user account administration to ensure security controls are in place and in compliance.
- Monitor system usage by evaluating built-in SharePoint reports and reviewing files and SharePoint Sites that are no longer in use to free space.
- Provide a high level of customer service while effectively documenting and communicating processes and improvements of a routine nature.
- Support small to medium projects by attending project meetings, gathering, and identifying IT Infrastructure requirements, planning, and deploying infrastructure, and communicating status updates both written and verbal.
- Familiarity with Hybrid Identity, EntraID Connect and Conditional Access Policies.
- Work with support vendors to understand new features, plan implementations, troubleshoot issue to remediation or take part in application upgrades.
- Provide education to users on how to utilize SharePoint by creating manuals and trainings for distribution.
- Respond to production incidents within documented service level agreements.
Requirements:
- Bachelor's degree in Computer Science or Information Systems preferred.
- In lieu of a degree, a commensurate combination of education and experience will be considered.
- Two (2+) years of relevant professional experience.
- Excellent customer service and verbal/written communication skills when corresponding with internal and external clients.
- Time management and organizational skills.
- Ability to work effectively as a team as well as with minimal supervision.
- Adapts well to change and maintains a positive flexible attitude.
- Strong problem-solving skills with the ability to devise ways to continuously improve team operations.
Compensation:
This position offers an estimated annual salary range of $80,000 - $110,000 depending on qualifications and experience. The location is Pittsburgh, Pennsylvania, where the company offers a hybrid work model with a minimum of two days working in the office and the remaining days working remotely.
About Us:
Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law.
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