Field Service Technician
18 hours ago
The Field Service Engineer will play a crucial role in supporting our customers by providing technical assistance during preventive or curative maintenance. This individual will be responsible for resolving service issues related to our products and carrying out service contracts. The ideal candidate will be required to travel internationally to repair defective systems and/or troubleshoot remotely.
Key Responsibilities:- On-site intervention to diagnose and repair failures
- Programming and troubleshooting of PLC, HMI, and Drive
- Debugging and recalibrating laser systems
The Field Service Engineer will also participate in the start-up and integration of our company systems, provide technical assistance over the phone and by email, and populate and manage the after-sale database. Additionally, this role will involve maintaining rigorous and regular follow-up with requesting customers, training the client's on-site operations staff, and identifying customer needs for service contract purposes during customer visits.
Requirements:- Education in engineering or any other relevant training and/or experience
- At least 3 years of relevant experience
- Availability for national and international travel
- Valid driver's license and passport
- Good knowledge of PLC Allen Bradley and Siemens
- Good knowledge of electrical wiring and reading schematics
- Ability to easily interact with customers
- Strong ability to interact and communicate with different customers and colleagues internationally
- Analytical mind for problem-solving
- Ability to work under pressure
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