Medical Secretary

We are seeking a highly skilled Medical Secretary to join our team at Lakeshore Bone & Joint Institute. As a Medical Secretary, you will play a vital role in providing exceptional patient care and supporting our doctors and staff in delivering top-notch musculoskeletal care.

Key Responsibilities:

• Answer phone calls and schedule patient appointments in a timely manner
• Register new patients and verify demographic and insurance information
• Verify insurance eligibility for all patients prior to scheduled appointments
• Triage patient concerns and forward to the appropriate parties
• Schedule appointments, move appointments, and update clinic schedules as needed
• Maintain working knowledge of LBJI department functions and communicate with other departments as needed
• Perform all clerical duties, including disability paperwork and attorney scheduling, in a timely manner
• Schedule internal and outside physician referrals and complete orders when finished
• Document refill requests, patient concerns, voicemails, and other essential communications in patient charts

Requirements:

• High school diploma or equivalent
• Minimum 1-year medical practice and/or orthopedic clinic experience
• Healthcare-related background, including medical terminology
• Experience with common office hardware and software, including MS Office and Outlook

Working Conditions:

Work is performed in an office environment, involving frequent personal and telephone contact with patients and healthcare personnel. Work may be stressful at times, and interaction with others is constant and interruptive.