Store Manager

2 weeks ago


Blaine, United States Lids Full time
About Lids

Lids Sports Group is the largest licensed sports retailer in North America, offering a wide range of fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. With over 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams, Lids is a leader in the retail industry.

The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe. As a Store Manager at Lids, you will be part of a dynamic team that is passionate about delivering exceptional customer service and creating a fun and inclusive environment for customers and team members alike.

Job Summary

We are seeking a highly motivated and experienced Store Manager to lead our retail store team. The successful candidate will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of store operations. If you have a passion for retail, excellent leadership skills, and a commitment to delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Manage the store's hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.

• Assist the market's Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.

• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.

• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.)

• Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications and other employee records as needed.

• Lead and monitor the store's ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.

• Address all employee concerns or issues, including knowing when to partner with internal support (e.g. Help Desk, HR, DSM, RD, etc.) to take appropriate action.

• Drive team engagement by ensuring team members are provided recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.

• Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.

Requirements

• A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.

• Established ability to produce sales results while minimizing loss.

• Proven supervisory skills, with capacity to deliver training material and assess retention.

• Strong interpersonal and communication skills.

• Ability to operate a computer, as well as maneuver relative software programs.

• Ability to lift up to 50 pounds.

• Ability to climb a ladder and work with hands overhead.

• Standing required for up to 100% of the work time.

• Ability and willingness to travel overnight for training and/or business meetings.

• Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.


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