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Retail Sales Associate

2 months ago

Mundelein, Illinois, United States HomeGoods Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales floor team, you will be responsible for delivering an exceptional customer experience, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention standards.

Key Responsibilities
  • Customer Service: Role model established customer experience practices with internal and external customers, embodying customer experience principles and philosophy.
  • Store Culture: Support and embody a positive store culture through honesty, integrity, and respect.
  • Sales Floor Operations: Accurately ring customer purchases/returns and count change back to customer according to established operating procedures.
  • Merchandising: Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards.
  • Inventory Management: Accurately process and prepare merchandise for the sales floor following company procedures and standards.
  • Store Recovery: Initiate and participate in store recovery as needed throughout the day.
  • Store Maintenance: Maintain all organizational, cleanliness, and recovery standards for the sales floor and participate in the maintenance/cleanliness of the entire store.
  • Teamwork: Provide and accept recognition and constructive feedback.
  • Adherence to Policies: Adhere to all labor laws, policies, and procedures.
  • Shrink Reduction: Support and participate in store shrink reduction goals and programs.
  • Safety Awareness: Participate in safety awareness and maintain a safe environment.
Requirements
  • Customer Service Skills: Possess excellent customer service skills.
  • Flexibility: Able to work a flexible schedule to support business needs.
  • Communication and Organization: Possess strong communication and organizational skills with attention to detail.
  • Multi-Tasking: Capable of multi-tasking.
  • Adaptability: Able to respond appropriately to changes in direction or unexpected situations.
  • Physical Demands: Capable of lifting heavy objects with or without reasonable accommodation.
  • Teamwork: Works effectively with peers and supervisors.
  • Previous Retail Experience: Retail customer experience preferred.
Benefits

We offer a competitive benefits package, including:

  • Associate Discount: Discount on store merchandise.
  • EAP: Employee Assistance Program.
  • Smoking Cessation: Smoking cessation program.
  • Bereavement: Bereavement leave.
  • 401(k) Associate Contributions: 401(k) plan with company match.
  • Child Care & Cell Phone Discounts: Discounts on child care and cell phone services.
  • Pet & Legal Insurance: Pet and legal insurance options.
  • Credit Union: Access to a credit union.
  • Referral Bonuses: Referral bonuses for successful referrals.

Additional benefits may be available to those who meet service or hours requirements, including:

  • 401(k) Match: 401(k) plan with company match.
  • Medical/Dental/Vision: Medical, dental, and vision insurance.
  • HSA: Health Savings Account.
  • Health Care FSA: Health Care Flexible Spending Account.
  • Life Insurance: Life insurance options.
  • Short/Long Term Disability: Short and long-term disability insurance.
  • Paid Parental Leave: Paid parental leave.
  • Paid Holidays/Vacation/Sick: Paid time off for holidays, vacation, and sick leave.
  • Auto/Home Insurance Discounts: Discounts on auto and home insurance.
  • Scholarship Program: Scholarship program for employees and their families.
  • Adoption Assistance: Adoption assistance program.