Hotel Receptionist

We are seeking a highly motivated Front Desk Representative to join our team at Comfort Inn & Suites Frisco. As a key member of our front office staff, you will play a vital role in providing a warm and welcoming environment for our guests.

Key Responsibilities:

• Guest Interaction: Greet guests warmly and provide a friendly and professional welcome. Answer inquiries, address guest concerns, and provide information about the hotel's facilities, services, and local attractions.
• Reservation Management: Handle guest reservations efficiently, ensuring accuracy in booking details. Coordinate with housekeeping and other departments to meet guest needs.
• Check-In and Check-Out: Manage the check-in and check-out process, verify guest identification, and process payments accurately. Provide room keys and assist with luggage when necessary.
• Telephone and Email Correspondence: Manage incoming calls and emails, taking reservations and addressing guest inquiries promptly and professionally.
• Billing and Invoicing: Prepare bills, process payments, and maintain guest accounts. Resolve any billing discrepancies and ensure a seamless payment process.
• Safety and Security: Monitor security cameras and ensure the safety and security of guests, staff, and the property. Follow safety protocols and assist in emergency situations as required.
• Guest Services: Handle special requests and provide additional services such as wake-up calls, arranging transportation, and delivering messages to guests.
• Record Keeping: Maintain accurate records of guest information, reservations, and transactions. Keep the front desk area clean and organized.
• Collaboration: Collaborate with other hotel departments, including housekeeping, maintenance, and management, to ensure a smooth operation and address guest needs promptly.

Qualifications:

• 1 year experience in a hospitality customer service or front desk role is preferred.
• Strong communication and interpersonal skills.
• Proficiency in using reservation and billing software systems.
• Ability to handle cash and process payments accurately.
• Problem-solving skills and the ability to remain calm under pressure.
• Knowledge of local attractions and services to assist guests.
• Professional appearance and demeanor.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.

What We Offer:

At LNR JOINT VENTURE INC, we offer a dynamic and supportive work environment that fosters growth and development. Our team members enjoy a range of benefits, including opportunities for professional growth and development, competitive compensation, and a comprehensive training program. If you are passionate about delivering exceptional guest experiences and enjoy working in a customer-facing role, we invite you to consider a career as a Front Desk Representative at Comfort Inn & Suites Frisco.