Collections Specialist

4 weeks ago


Naples, Florida, United States CMR Construction and Roofing Full time

Job Title: Collections Specialist

Job Summary:

CMR Construction & Roofing is seeking a skilled Collections Specialist to join its Residential AR Team. As a Collections Specialist, you will be responsible for collecting money owed to CMR from its customers.

Responsibilities:

  • Prepare documents for projects as needed and secure customer signatures
  • Submit required documents to customers and ensure their receipt
  • Track project status to identify milestones and initiate customer billing
  • Follow up with mortgage processors to ensure prompt release of funds
  • Consistently follow up with customers to secure payments
  • Proactively identify and prevent issues
  • Work with other CMR Departments to resolve issues preventing prompt payment
  • Provide assistance to other CMR Departments to ensure projects reach PAID IN FULL status
  • Track aging of invoices and "last day of work" to ensure CMR files liens for unpaid work
  • Escalate issues inhibiting prompt payment to CMR

Requirements:

  • At least 2 years of collections, customer service, and/or sales experience
  • Account management experience
  • Knowledge of debt collection legal requirements
  • Roofing and insurance restoration experience/knowledge is a plus

Work Environment:

Prolonged periods of sitting at a desk and working at a computer. Must be able to lift up to 15 pounds at times.



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