ES Clerk II

4 weeks ago

Austin, Texas, United States Health & Human Services Comm Full time

Job Description:

Are you a highly-motivated, compassionate and dedicated individual looking for a rewarding career assisting vulnerable citizens in need of food, medical care, cash assistance and other social services?

The Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is seeking individuals who want to join a dynamic team working in a high-performing and innovative environment.

AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency.

AES is built upon its core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.

Our staff are well-organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others.

Key Responsibilities:

  • Provide clerical support to Eligibility Operations staff.
  • Process mail opens and date stamps incoming applications and supporting documents.
  • Review applications for required signature, date, and supporting documents.
  • Log applications and assign complete applications for processing.
  • Return incomplete applications to clients and assist with completion when necessary/requested.
  • Copies and returns original documents upon request to clients/customers.
  • Respond to client inquiries and requests for assistance.

Requirements:

  • High School diploma or GED equivalent is required.
  • Thirty (30) hours credit from an accredited college or university OR one (1) year relevant work experience is preferred.
  • Bilingual (English / Spanish) skills preferred, not required.
  • Experiencing working in a professional customer service environment is required.

Working Conditions:

Employees may be required to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends.

Successful applicants must be willing to work in a highly stressful and fast-paced environment, under constant pressure to meet required deadlines.

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