Customer Service Representative Specialist
4 days ago
We are seeking an exceptional Customer Service Representative to join our team at Mohawk Industries Inc. As a key member of our customer-facing team, you will be responsible for providing top-notch service and support to our customers.
The ideal candidate will have 3+ years of call center or customer service experience and a strong focus on customer account management. You will be required to provide excellent oral and written communication skills, with the ability to interact effectively with individuals at all levels in the organization. A moderate level of computer skills in Word and Excel is also necessary.
The salary for this role is estimated to be between $20.67 and $28.84 per hour, based on location and experience. However, actual base pay may vary depending on individual factors. In addition to competitive salary, we offer a comprehensive benefits package, career opportunities, and an environment of creativity and growth.
Key Responsibilities
- Provide customer account management services including order entry, product information, and pricing.
- Resolve customer product or service issues in a timely and professional manner.
- Interface with internal teams and SSCs to address customer inquiries and order issues.
- High School Diploma or GED equivalency.
- 3+ years of call center or customer service experience.
- Excellent oral and written communication skills.
- Ability to interpret and follow policies, guidelines, and processing standards.
We offer a competitive salary, a comprehensive benefits package, career opportunities, and an environment of creativity and growth.
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Customer Service Representative
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