Front Desk Associate

5 days ago


Garden Grove, California, United States Sonesta International Hotels Full time
Job Description

As a Guest Service Agent with Sonesta International Hotels, you will have the opportunity to work in a fast-paced environment, interacting with guests from diverse backgrounds and cultures. Your role will be to deliver personalized service, ensuring that every guest feels valued and appreciated throughout their stay.

Key Responsibilities:
  • Front Desk Operations: Manage front desk operations, including registering guests, handling cash and credit transactions, and maintaining accurate records.
  • Guest Relations: Serve as the point person for guest relations, addressing concerns and resolving issues promptly and professionally.
  • Communication: Develop strong relationships with guests, colleagues, and management, communicating effectively through various channels.
Requirements:

  • Education: High School diploma or equivalent required.
  • Experience: Previous background in hospitality, customer service, or related field preferred.
  • Skills: Excellent communication, interpersonal, and problem-solving skills, with the ability to multitask and work under pressure.


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