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Front Desk Agent Representative

3 weeks ago

Westborough, Massachusetts, United States Extended Stay Full time

Job Summary

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We are seeking a skilled Guest Services Representative to join our front desk team at Extended Stay. As a Guest Services Representative, you will be responsible for providing top-notch service to our guests and ensuring their stay with us is nothing short of exceptional.

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About the Job

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In this role, you will be the face of our hotel, interacting with guests on a daily basis and responding to their needs in a timely and efficient manner. You will also be responsible for processing reservations, registration, payment, and departures, as well as collecting relevant guest information for potential sales leads.

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Key Responsibilities

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- Provide exceptional customer service and ensure a positive guest experience
- Respond to guest requests and resolve issues promptly
- Process reservations, registration, payment, and departures according to company guidelines
- Collect relevant guest information for potential sales leads

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What We Offer

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- Competitive hourly rate: $18-$22 per hour (based on location and experience)
- Opportunities for advancement and professional growth
- A dynamic and supportive work environment

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Requirements

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- High school diploma or equivalent required
- Previous customer service experience preferred
- Ability to work in a fast-paced environment and multitask effectively

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About Us

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At Extended Stay, we are committed to providing our guests with a comfortable and enjoyable stay. Our team is dedicated to delivering exceptional service and creating memorable experiences for our guests.