IT Help Desk Professional

3 weeks ago


Mountain Home, Arkansas, United States Vector Security, Inc. Full time
Technical Services Representative Job Description

We are seeking a qualified Technical Services Representative to join our team at Vector Security, Inc. The successful candidate will be responsible for providing technical support, training, and documentation services to internal and external customers.

Key Duties
  1. Provide technical support via phone, email, or workflow applications to both internal and external personnel.
  2. Identify and provide solutions/tips to resolve common/known technology issues, document items for record, and provide next steps for support resolution.
  3. Train end users in proper use of their systems as needed.
Requirements
  • High School Diploma or Equivalent.
  • 1-Year: Help Desk Experience preferred.
  • Experience With Low-Voltage, Security and Surveillance Industry:
    • Experience with utilizing or troubleshooting physical security hardware is preferred.
Salary Range

The estimated salary range for this position is $75,000 - $90,000 per year based on location and experience.



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