Insurance Support Specialist

2 weeks ago


Étreux, Hauts-de-France, United States Plymouth Rock Assurance Full time
Job Description: Insurance Support Specialist

About the Job:

We are looking for an Insurance Support Specialist to join our team in Downtown Boston. As a key member of our organization, you will be responsible for delivering exceptional experiences to our customers via various communication channels.

This role is ideal for individuals who enjoy problem-solving, working in a fast-paced environment, and developing strong relationships with customers and colleagues.

Main Responsibilities:

  1. Handle customer inquiries related to our auto insurance product via phone, email, and text.
  2. Provide accurate and timely information to customers regarding their policies.
  3. Maintain in-depth knowledge of our innovative insurance product.
  4. Enter and update policy information into our processing systems accurately.
  5. Develop strong relationships with agents, customers, and team members.
  6. Stay up-to-date with industry trends and developments to improve customer experiences.

Required Skills:

  • Excellent verbal and written communication skills.
  • Bachelor's or Associate's Degree preferred.
  • Ability to multitask and adapt quickly to changing situations.
  • Capacity to identify and address customer needs to ensure an outstanding experience.
  • Self-motivation to meet and exceed performance goals.
  • Proficiency in Microsoft Office.
  • Minimum 1 year of overall work experience preferred.

What We Offer:

  • Tuition reimbursement.
  • Predictable office schedule.
  • Downtown Boston office location.
  • Generous paid time off and holidays.
  • Wellness and fitness reimbursement programs.
  • Free on-site gym.
  • 401(k) bonus.
  • Volunteer opportunities.
  • Matching gift program.
  • Auto and home insurance discounts.
  • Company-paid life and disability insurance plans.
  • Optional medical, dental, vision, legal, pet insurance, FSA, and identity theft protection plans.
  • Licensing opportunities.
  • Company-sponsored social events.

About Plymouth Rock Assurance:

Plymouth Rock Assurance writes and manages over $2 billion in personal and commercial auto and homeowners insurance throughout the Northeast and mid-Atlantic region.

Compensation: $58,000 - $68,000 per year



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