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Community Support Specialist

2 months ago

Minneapolis, Minnesota, United States Hennepin County, MN Full time
Salary: $45, $66,252.53 Annually

Location: Hennepin County

Job Type: Full-time

Department: Human Services and Public Health

Division: Economic Supports General

Description

The Economic Supports division within Human Services and Public Health is looking to hire multiple Community Support Specialists. We seek individuals who possess exceptional customer service and communication abilities, a capacity to grasp intricate programs, and a genuine commitment to community service. Candidates must be adept at managing high-pressure situations while engaging in regular client interactions.

Responsibilities:
  • Effectively communicate complex program requirements, expectations, and timelines to a diverse array of residents through various channels including in-person, telephone, and written correspondence; direct residents to supplementary community resources.
  • Clarify the enrollment process for healthcare, cash, and food support programs to residents through multiple communication methods.
  • Utilize various county and state computer systems to access client and case information; enter data, process, approve, and issue benefits; consult manuals, guides, and other policy/program-related resources.
  • Act as a primary communication liaison for partner agencies such as Childcare Assistance and Employment Services; relay program information to external providers (e.g., landlords, clinics, and hospitals).
  • Support other county personnel, both within and outside the team, to ensure outstanding customer service.

Qualifications:
  • One of the following:
    • Two or more years of experience in customer/client service.
    • Completion of a Public Welfare Financial Worker Associate of Arts and Sciences (A.A.S) degree from an accredited institution.
    • One year of the required experience and completion of the Human Services Pathways Program.
    • 60 or more semester credits in human services or behavioral sciences such as psychology, sociology, social work, or a related field.
  • Reliable transportation for travel to various Human Service Center locations.

Preferred Skills:
  • Experience with:
    • Data entry and management using computer systems.
    • Managing multiple complex tasks while maintaining organizational and time management skills.
    • Providing customer service with tact and discretion.
    • Engaging with a diverse clientele, including those with limited income, elderly, disabled, and other populations in need.
    • Delivering person-centered customer service utilizing empathy and trauma-informed approaches.
    • Proficiency in Microsoft Office and other relevant computer programs.

Essential Abilities:
  • Employ critical thinking and creative problem-solving skills.
  • Maintain professionalism and handle sensitive issues with tact.
  • Recognize and respect cultural differences, providing culturally competent services.
  • Quickly learn and adapt to complex program guidelines and evolving policies.
  • Collaborate effectively within a team to deliver timely services to residents in need.

Additional Information:
Fluency in additional languages besides English is encouraged, as bilingual candidates may qualify for extra pay and responsibilities.

About Hennepin County:
Hennepin County is the largest county government organization in Minnesota, dedicated to enhancing the health, safety, and quality of life for our residents and communities. Our mission aligns with providing transformative services that reduce disparities and create opportunities for all.

We offer competitive benefits and a positive workplace culture, including meaningful work that impacts the community, competitive pay, work-life balance, and opportunities for professional growth.