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Licensed Office Professional

1 month ago

Fort Wayne, Indiana, United States Thrivent Financial Full time
Job Summary

This position provides administrative support to Greg Weber, serving as a resource to Financial Advisors and client/members in handling inquiries regarding their accounts. The Licensed Office Professional supports the daily operations of the practice, including answering phones, meeting/greeting members, handling mail and email, ordering supplies, and utilizing Thrivent Financial computer systems. The role also involves supporting securities and insurance-related tasks and other administrative duties as assigned.

Key Responsibilities

  • Handle incoming telephone calls and respond to requests for information
  • Research inquiries regarding client accounts
  • Provide fund values and answer securities product-related questions
  • Perform routine administrative duties, such as maintaining office supplies and processing mail
  • Prepare or coordinate the preparation of routine correspondence, reports, and special projects
  • Support projects, administration of various programs, and processing functions as needed
  • Drive client-facing activity in the practice by scheduling meetings with client/members on behalf of Financial Advisors
  • Update the contact management system with client/member contact and preference information
  • Assist Financial Advisors in preparing and following up on client/member meetings
  • Collaborate with financial associates to assist clients with product changes
  • Participate in and drive marketing services, including direct-mail, fraternal activities, seminars, and meetings
  • Communicate with prospective or existing customers regarding financial matters
  • Conduct research or gather information for securities product recommendations or investment advice
  • Obtain customer financial information
  • Accept and/or enter securities trade orders from customers
  • Explain, discuss, or interpret insurance coverage; analyze exposures or contracts
  • Indicate to customers that requested coverage is or will be bound or issued
  • Issue certificates of insurance, endorsements, binders, commitments, or insurance contracts
  • Support questions and transactions with variable insurance and annuities products, if appropriately licensed
Requirements

  • Previous administrative/secretarial experience desired
  • Must be securities registered (series 7 & 66 or 6 & 63)
  • Must be insurance licensed/appointed
  • Must be securities registered and insurance licensed/appointed in all states in which they are performing activities requiring licensing and registration
  • Must be willing to complete the appropriate Long Term Care training required in the states in which support work would be conducted
  • If work on variable insurance or annuities is conducted, must be appropriately licensed/appointed and registered for variable products
  • Demonstrated customer service orientation/experience, 2+ years preferred
  • Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint) or ability to learn
  • Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions
  • Ability to maintain integrity of sensitive/confidential information
  • Basic understanding of our products and services, and Thrivent Financial
Competencies

  • Planning/Organizing
  • Customer Focus
  • Communication
  • Interpersonal Skills
  • Teamwork and Collaboration
  • Adaptability/Flexibility
External/Internal Dependencies

  • Must be able to work with all roles of the team
  • Must be able to represent the organization in work with external clients
  • Must be able to cultivate and maintain relationships with outside organizations
Background Verification

As part of Greg Weber's recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the process. Fingerprints will be required as part of FINRA registration process for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.

Outside Securities Accounts Policy

All persons with securities registrations are subject to TIMI's Outside Securities Accounts Policy which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.