IT Support Associate II, Operations and Technical Solutions Specialist
3 weeks ago
About Amazon OpsTech IT
At the heart of Amazon's business lies our operations. Our teams are known for speed, accuracy, and exceptional service. We deliver tens of thousands of products to hundreds of countries worldwide every day. The OpsTech IT team provides critical global IT support to Amazon operations as a vital component. We're seeking self-motivated individuals to take on new challenges, motivate teams, and foster innovative solutions to overcome obstacles.
About The Role
This role involves supporting the operations team in resolving technical issues within Amazon operations facilities across various geographical areas and technical disciplines. You'll use your skills to troubleshoot problems and encourage participation in career development opportunities to advance your career at Amazon.
What Do We Offer?
Amazon provides competitive compensation packages including comprehensive healthcare benefits from Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. Additionally, we offer a casual dress code and flexible work environment. Learn more about Amazon's commitment to diversity and inclusion at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.
Key Responsibilities:
- Allocating, maintaining, and troubleshooting IT equipment used in Amazon operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area and remote locations.
- Moving up to 49lbs and standing/walking for shifts lasting up to 12 hours.
- Traveling within your local or regional area to support customers.
Basic Qualifications:
- High School Diploma or equivalent.
- 1+ years of corporate setting Windows, Mac, or Linux Operating systems support experience.
- Experience troubleshooting integrated and interdependent computer systems.
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
- Ability to move up to 49lbs and stand/walk for 10-12 hours with or without reasonable accommodation.
Estimated Salary: $65,000 - $85,000 per year.
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