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Service Support Lead

2 months ago

Birmingham, Alabama, United States Altec Industries Full time
Job Summary

We are seeking a highly skilled and experienced Service Support Lead to join our team at Altec Industries. As a key member of our Service Support team, you will be responsible for leading a team of support specialists and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Team Leadership: Lead a team of support specialists and provide guidance and coaching to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Customer Service: Respond to and resolve escalated customer issues and complex requests in a timely and professional manner.
  • Workflow Management: Monitor daily workflow and ensure that correct procedures are followed to ensure efficient and effective service delivery.
  • Process Improvement: Identify opportunities for process improvements and implement changes to enhance team efficiency and productivity.
  • Training and Development: Coach, train, and guide less experienced team members to ensure they have the skills and knowledge needed to provide excellent customer service.
Requirements
  • Education: High School Diploma or GED required.
  • Experience: Ten years of experience in an industry-related field, such as customer service, material support, or inventory control.
  • Skills: Strong computer skills, especially in Microsoft Word and Excel, successful leadership experience, problem-solving skills, attention to detail, and excellent written and verbal communication skills.
Additional Requirements
  • Responsibility: Demonstrated record of responsibility and ability to handle stress and deadlines well.
  • Customer Service: Customer service oriented and motivated, goal-oriented, and persistent.
  • Confidentiality: Maintain company confidentiality and participate in continuous improvement initiatives.
About Altec Industries

Altec Industries is an equal opportunity employer and maintains affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law.